2.  Platform Default Policy (if vendor policy not specified)

•  Free Cancellation-Within 48 hours of booking, if check-in is more than 72 hours away.

•  Partial Refund-50% refund if cancelled up to 24 hours before check-in.

•  No Refund-For cancellations within 24 hours of check-in or for no-shows.

3.  Vendor-Specific Policy Guidelines

Each vendor is responsible for defining their cancellation and refund terms, including: 

•  Cancellation window (e.g., 24, 48, or 72 hours before check-in)

•  Applicable refund percentage (e.g., 100%, 50%, or 0%)

•  Peak/festival date handling (e.g., stricter policies)

•  Rescheduling or credit options, if offered

All policies must be clearly stated on the property listing page.

4.  Refund Process

•  Refunds will be processed according to the vendor's stated terms.

•  All refunds are issued to the original mode of payment.

•  Refund timelines:

•  UPI/Wallet: 3–5 business days

•  Credit/Debit Cards: 5–7 business days

•  Net Banking: 7–10 business days

5.  Dispute Resolution

•  In case of a disagreement, users should first contact the vendor.

•  If unresolved, the platform will mediate in good faith based on booking records.

•  All disputes will be resolved through mutual understanding.

•  Legal jurisdiction is not entertained unless absolutely necessary.

6.  Guest Guidelines

•  Always read the vendor-specific policies on the listing page before booking.

•  Contact support for clarification, if needed.

•  Platform service fees may be non-refundable.

7.  Automated Tags and Filters

The platform may display booking options using tags like: